Contact We are here
to help you.
If your website or application is not working as expected, we will support you personally and agree the next steps with you.
Nutzen Sie das Formular oder schreiben Sie an support@future-advice.ch.
What happens after your enquiry
- Wir erhalten Ihre Meldung.
Die automatische Eingangsbestätigung bestätigt den Eingang Ihrer Anfrage. Sie ist noch keine fachliche Rückmeldung.
- Wir prüfen die technische Störung.
Innerhalb eines Arbeitstages erhalten Sie eine erste Einschätzung und einen Lösungsansatz. Ausserhalb der Supportzeiten beginnt die reguläre Bearbeitung am nächsten Arbeitstag. Die Behebung kann weitere Abklärungen erfordern.
- Wir stimmen die nächsten Schritte ab.
Zusätzliche kostenpflichtige Arbeiten führen wir erst nach Ihrer Freigabe aus.
Your enquiry
Your support enquiry
Mit * gekennzeichnete Felder sind Pflichtfelder.
Help us review your enquiry effectively
A complete written report helps us narrow down the cause. Please tell us:
- The affected website or application, ideally with a direct link.
- What is not working and what result you expect.
- When the error started and how often it occurs.
- The steps that lead to the error.
- Whether one person or several users are affected.
- The wording of any error message and, if possible, a screenshot.
Please do not send passwords. If we need additional access, we will agree a secure transfer method with you.
Our support hours
Monday to Friday, 08:00 to 17:00, excluding public holidays.
You can submit your enquiry in writing at any time. Outside support hours, regular processing starts on the next working day. Simply submitting an enquiry in the evening or at the weekend incurs no surcharge.
We accept support enquiries through the form or by email. Only if both written channels are exceptionally unavailable may you call us during support hours on +41 41 448 16 55 . The details must then be documented in writing.
For our maintenance customers
Repairs, content changes and further development are not automatically included. Additional paid work requires prior information and approval as described above.
More about maintenance and supportExpress Support during support hours
If your enquiry is particularly urgent, you can request Express Support in writing. We check availability and confirm the engagement and costs in writing. Express Support starts only after our written confirmation.
You will then receive an initial technical response within two business hours . Business hours count only within our regular support hours. Express Support does not guarantee final resolution within two hours.
For maintenance customers, the Express surcharge is 25% on the individually agreed hourly rate. Ohne Wartungsvertrag bestätigen wir Ihnen die Konditionen individuell.
All prices exclude VAT.
Support outside regular hours
You can request work Monday to Friday between 17:00 and 21:00, or on Saturdays in writing. These engagements are subject to our written confirmation and availability.
For a confirmed engagement, a 50% surcharge on the individually agreed hourly rateapplies, with a minimum of one hour. No additional Express surcharge applies to the same engagement. All prices exclude VAT.
We do not provide a regular on-call service on Sundays, public holidays or after 21:00. Support at these times is possible only by individual agreement. We cannot promise general availability or guaranteed response times outside regular support hours.
Frequently asked questions
Gut zu wissen,
bevor Sie uns schreiben.
Die wichtigsten Antworten zu Ablauf, Supportzeiten und dringenden Anfragen.
Can we send an enquiry in the evening or at the weekend?
Yes. The form and email are available at any time. Submitting an enquiry outside support hours does not itself incur a surcharge. Unless a separate engagement has been confirmed, regular processing starts on the next working day.
Will the issue be resolved within one working day?
We cannot promise this in every case. For a technical issue, you will receive an initial technical assessment and proposed approach within one working day. Final resolution may require further investigation.
Does the automatic confirmation count as a technical response?
No. It only confirms receipt of your enquiry. Our technical response follows after review.
Does selecting Express Support incur charges immediately?
No. We check availability and agree the costs with you. Paid work starts only after our written confirmation. The same applies to requests outside support hours.
Can we report a technical issue by phone?
We need support enquiries in writing. Only if neither the form nor email can be used may you call during support hours. The details must then be documented in writing.
Next step
Was dürfen wir
für Sie umsetzen?
Erzählen Sie uns von Ihrem Vorhaben. Gemeinsam klären wir, was Sie brauchen und wie wir Sie unterstützen können.