Nova
CHF 55/ month, excluding VAT
Suitable for
One-page and very small WordPress websites
- WordPress updates
- Plugin updates
- Backup
- Basic monitoring
Contact Maintenance & operations
for digital solutions
Eine digitale Lösung ist mit dem Go Live nicht abgeschlossen. Wir kümmern uns um Updates, Sicherheit, Backups, Monitoring und den zuverlässigen technischen Betrieb. Drei Care Pakete stehen zur Auswahl: Nova, Orbit und Horizon.
Find the right Care packageWordPress Care
Technical care for WordPress websites
Regular technical care for WordPress websites. The scope and service depend on the size and complexity of the website.
Orbit
CHF 85/ month, excluding VAT
Suitable for
Standard business websites
- WordPress updates
- Plugin updates
- Theme updates
- Regular backups
- Security Monitoring
- Technical functionality check
Horizon
CHF 125/ month, excluding VAT
Suitable for
Extensive and customised WordPress websites
- All Orbit services
- Extended technical checks
- Checks of custom functions
- Care for more complex WordPress setups
Scope of services
Maintenance or further development?
Our Care packages support reliable technical operations for your digital solution. New functions, additional integrations, new pages, major design changes and functional extensions count as further development and are quoted separately.
Contract and support
Contract terms &
support guidelines
Term and cancellation notice
The minimum term is 12 months from the agreed contract start date. We invoice the maintenance package annually in advance at the start of each maintenance period. The contract can be cancelled at the end of the current term with three months’ notice. Without timely cancellation, it automatically renews for another 12 months.
Repairs and additional work
We carry out the maintenance work included in your package. Repairs, content changes and further development are not automatically included. If additional paid work is required, including in connection with an update, we inform you of the approach and expected costs before starting. We start this work only after your approval and our written confirmation. Work is billed according to time spent at the individually agreed hourly rate.
External costs
Plugin licences, hosting and other external services are not included in the package price and are listed separately where needed. These include databases, storage, email services and API and AI usage fees.
Initial technical analysis
Maintenance customers receive a total of 15 minutes of initial technical analysis per customer per month. We use this allowance to review your report, narrow down the issue and recommend the next step. The allowance may be split across several enquiries. Unused minutes are not carried forward. Repairs and changes are not automatically covered by this allowance.
Support and response times
We accept support enquiries in writing via future-advice.ch/support or by email to support@future-advice.ch. Our support hours are Monday to Friday from 08:00 to 17:00, excluding public holidays. Written enquiries can be submitted at any time. Outside support hours, regular processing starts on the next working day. Simply submitting an enquiry in the evening or at the weekend incurs no surcharge. For a technical issue, we respond within one working day with an initial technical assessment and a proposed approach. This does not promise final resolution within that working day. Further analysis, testing or discussions with third-party providers may be required. An automatic acknowledgement is not a technical response. Only if both the form and email are exceptionally unavailable may you call +41 41 448 16 55 during support hours. The details must then be documented in writing.
Submit a support enquiryExpress Support
You can request Express Support in writing during support hours. We check availability and confirm the engagement and costs in writing. Express Support starts only after this confirmation, with an initial technical response within two business hours. Business hours count only within our regular support hours. Final resolution within this period is not guaranteed. For maintenance customers, an Express surcharge of 25% applies to the individually agreed hourly rate. Any available initial analysis allowance is credited against the working time. All prices exclude VAT.
Work outside support hours
You may request work in writing for Monday to Friday between 17:00 and 21:00 or on Saturdays. It is subject to availability and starts only after our written confirmation. Confirmed engagements carry a 50% surcharge on the individually agreed hourly rate, with a minimum of one hour, excluding VAT. No additional Express surcharge applies to the same engagement. There is no regular on-call service on Sundays, public holidays or after 21:00. Support is available only by individual agreement. There is no general availability or guaranteed response time outside support hours. Submitting an enquiry or selecting a form option alone does not start a paid engagement.
FAQ
You ask.
We answer.
Answers to common questions about our maintenance and support services.
How quickly is an emergency or urgent enquiry handled?
For technical issues, we respond within one working day with an initial technical assessment and a proposed approach. This does not promise final resolution. You can request Express Support in writing during support hours. It starts only after our written confirmation and is subject to availability. You can find the terms on our support page at future-advice.ch/support.
Which services are included in a maintenance package?
The scope depends on the chosen Care package. It may include updates, backups, security checks, monitoring and technical functionality checks. The services for each package are listed in full on this page.
Which maintenance contract fits my digital solution?
Das passende Paket hängt von der eingesetzten Technologie, der Grösse und der Komplexität Ihrer Lösung ab. Für kleine WordPress Websites reicht häufig ein WordPress Care Paket. Für individuelle Websites, Plattformen und AI Lösungen klären wir den benötigten Umfang persönlich. Wir beraten Sie gerne bei der Auswahl.
How long do maintenance contracts run, and what is the notice period?
The minimum term is 12 months from the agreed contract start date. Notice must be given three months before the end of the current term. Without cancellation, the contract automatically renews for another 12 months.
What happens if additional work is needed?
Work outside the included scope is billed according to time spent. You receive a transparent cost estimate in advance and decide whether to proceed.
Are plugin licences and external services included?
Plugin licences and external service costs are not part of the maintenance contract. Required licences and usage fees are shown transparently. Additional plugin integration and configuration are billed as needed according to time spent.
How are updates and maintenance carried out?
Updates and maintenance are carried out within the scope of the booked package. The exact scope depends on your technology and chosen Care package. Major changes or new functions count as further development and are quoted separately.
Next step
Was dürfen wir
für Sie umsetzen?
Erzählen Sie uns von Ihrem Vorhaben. Gemeinsam klären wir, was Sie brauchen und wie wir Sie unterstützen können.